Our products come with the manufacturer’s warranty, which is typically 1 year. If something goes wrong, we will help you sort it out.
Every product is measured at your home and made for your windows, not bought off the shelf.
You deal with the same people from the survey to the finished job, and we check everything works before we leave.
If a product develops a fault covered by the manufacturer’s warranty, get in touch and we will help you put it right.
Our support does not end at installation. Ask us about maintenance, adjustments or anything that is not working as it should.
This page is a summary. The exact period and terms depend on the product and the manufacturer, and we will tell you what applies to your order. Your statutory rights are not affected.
Our products come with the manufacturer’s warranty, which covers manufacturing defects. If you find a fault, tell us and we will help you with the claim.
Manufacturers’ warranties are typically 1 year, but the exact period depends on the product and the manufacturer. We will tell you what applies to your order at the survey.
As with most manufacturers’ warranties, normal wear and tear, damage caused by accident or misuse, and problems caused by not following the care instructions are usually not covered. The manufacturer’s terms for your product set out the details, and our care guides explain how to look after each one.
Call, WhatsApp or email us, tell us what has happened and, if you can, send a photo. We will tell you what happens next.
Book a free, no-obligation survey. We will measure up, talk through your options and give you a clear price.